General Shipping Information:
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Ships to:
- Ship Method:Delivery Options
- Upgrade Available?
Yes
Delivery Options Additional Information:
Truck Delivery (Free!):
This method of shipment is used because the item(s) you are purchasing are too large and/or heavy to ship via UPS/FedEx. The product(s) will be delivered to the driveway or curb outside of the delivery address provided upon purchase. Delivery agents may require assistance with larger, more cumbersome items. It is the customers responsibility to transport the product(s) inside, however several truck freight companies offer additional services to help move merchandise from the truck into your home or office. Once you receive the tracking information via email, you can contact the shipper directly to inquire about additional shipping services. You would be responsible for directly paying the truck freight carrier for any additional services.
White Glove Bronze (Additional $99):
White Glove Bronze service provides two-man delivery, to inside the threshold of your residence. If you live in a home with a garage this means the product will be left in your garage. If you do not have a garage the product will be left in your front entrance, or mudroom. If you live in an apartment building or condo the product will be carried up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights please contact us*. The product will be left in the original packaging.
White Glove Gold (Additional $149):
White Glove Gold delivery service provides a two-man delivery team to place your purchase inside your residence in the room of your choice. This service includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights please contact us*. Once the product is in the room you desire,
the shipper will unpack the product and provide basic setup that requires no tools (i.e. will set pieces next to each other, or on top of each other). The shipper will also remove and dispose of all packaging.
These types of delivery are different than standard UPS, FedEx or US Mail in that the product will arrive by a freight carrier (companies like Roadway, Yellow, ABF, Watkins, etc.). The most important thing to remember when accepting delivery is that you MUST inspect the package at the time of delivery. If the box has any damage, or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED" clearly on the sheet that they ask you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem.
*In all cases the shipper will not hookup any electrical or component wires. Having items carried up more than 25 steps and longer assembly periods are available as additional services which would require additional charges. Please contact us if you feel you need these services.